Refund Policy


Refund Policy

At Cotton Living our aim is to ensure our customers are always looked after, you are very important to us and feedback enables us to ensure that you are always well looked after.

RETURNS & EXCHANGES
If you are not completely satisfied with your order, please contact us immediately at contact@cottonliving.com and one of the members of our friendly Customer Service Team will work out a solution. Please feel free to leave your contact details as we will not hesitate to phone you direct. Products can be returned by post to our online store once we have established that this is the right option for you.

To ensure that we are able to always offer you amazing products at great prices return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. In this instance, please contact our Customer Service Team.

We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser until received by the Team at Cotton Living. Once received we will make contact with you.

To obtain a Refund you must meet the following return policy conditions;

  • item/s must be returned within 7 days of receipt;
  • item/s must be in original saleable condition with all labels/tags attached; and
  • the Tax Invoice/Receipt must be provided as proof of purchase.
  • We do not refund for change of mind but may offer an exchange voucher
  • Change of mind on items that have not been paid for in full will incur a restocking fee of 20%.

Items excluded from change of mind returns include: 

  • Special Orders
  • Cushions and Bedding
  • Sale items
  • Gift Cards
  • Display Floor Stock


All returns should be addressed to:
Cotton Living
1/28 Musgrave St Kirra

QLD Australia 4225


On receipt of the returned item, you will be credited the full purchase price of the item minus the postage fee if applicable. If you received free shipping because your purchase exceeded $50, the shipping fee will be recovered from your refund amount should the purchase value be less than $50 after the return.

Refunds will be credited to your original method of payment unless otherwise discussed.

For hygiene reasons we do not offer refunds or change of mind exchanges on jewellery items.


EXCHANGE FOR ALTERNATIVE ITEM/S

To obtain an Exchange you must meet the following exchange policy conditions;
  • Item/s must be returned within 7 days
  • Item/s must be in original saleable condition with all labels/tags attached; and
  • The Tax Invoice/Receipt must be provided as proof of purchase.
  • Eligibility for an exchange will be at our discretion. 

Return postage costs will be at your expense for exchanges. The new item will be delivered at your expense unless additional items are included in your order that made you eligible for free shipping. The exchange item must be at equal value or more and the exchange item is not considered to be calculated with other items for free shipping. As you can imagine each case is different, so in this instance, please contact our Customer Service Team.


INCORRECT OR FAULTY PRODUCT
In the case that you have been sent an incorrect or faulty product, please contact our Customer Service Team at contact@cottonliving.com

We will send you all details and communicate with you along the way. We always have your best interest in mind.

To obtain a Refund you must meet the following return policy conditions;
• item/s must be in original saleable condition with all labels/tags attached; and
• the Tax Invoice/Receipt must be provided as proof of purchase.

 

SPECIAL ORDERS

Items that are ordered in that is not floor stock requires a 50% Deposit. The final payment will be made upon collection or the day before delivery. We cannot offer a refund or exchange for change of mind. The deposit will be retained if you decide to cancel the order.