As our customers are the reason why we have such a passion for what we do we ensure that all purchases are received as quick as possible with no fuss. All online orders will be processed within 24hrs of payment and dispatched on the next business day. Please provide a physical address as we cannot post to mail centres or PO boxes. All Metro Standard items are registered and shipped via Courier.

    Delivery time starts after your order has been despatched from our warehouse. The delivery time estimates do not include handling time.

    • Metro Express Postage – Flat Rate $24 AUD Express Courier Service
    Sydney Metro 2 - 3 Business day
    Canberra 2 - 3 Business day
    Melbourne 2 - 3 Business day
    Brisbane 1 - 2 Business days
    Adelaide 3 - 4 Business days
    Perth 4 - 5 Business days
    Hobart 4 - 5 Business days
    • Big and bulky parcels $49.00
    • Over Size parcels $79.00
    • Furniture and lighting is excluded from these delivery times and prices and need to be quoted at time of purchase
    • For damages on delivered items contact must be made with us within 24 hours
    • Care is taken when packing your items for shipment and in the case where goods are damaged in transit we cannot take responsibility for this. 
    • Furniture, lighting and custom made items have a 2-14 week lead time

    Damaged goods on Arrival for insured deliveries process

    You have up to 3 days from the time of receiving your insured goods to report damage. If you notice at the time of receiving the goods that they are damaged, please ensure you write the following on the delivery docket at the time of delivery "Package received damaged". Please also ensure this is co-signed by the carrier who delivered your goods.

    If you notice damage to your insured goods after the carrier has left, you have up to 3 days from the time of receiving your insured goods to report damage.

    If nobody is at the delivery address to accept the delivery, cover is provided for 24 hours after the carrier leaves the insured goods at the delivery address. If you notice damage to your insured goods, and provided you have collected the goods within the 24 hour period granted, you have up to 3 days from the time of collecting your insured goods to report damage.

    Notifications of loss or damage outside of the 3-day notification period affect our ability to settle this claim.


    International Orders

    We are able to ship world wide so please feel free to contact us for a quote. For international furniture deliveries please contact us prior to check out so we can provide an accurate delivery quote for you. If you decide to process the order prior to receiving the quote we will provide you a quote and invoice you the difference. If you decide to cancel the order a re stocking fee will apply.